What do you think of outsourcing?

[ckBejug]

Outsourcing McDonalds?!

Steven Bigari, a McDonald’s franchisee, has dramatically increased the efficiency of his 12 McDonald's by reducing its drive-through order time by 30 seconds to a little more than one-minute per transaction. (That’s well below the McDonald’s drive-through average order time of two-minutes thirty-six seconds.)

What in the name of the Hamburgler is going on here? How can a McDonald’s record such startling order-taking efficiency?

To achieve such efficiency, Mr. Bigari has done the seemingly radical … he has outsourced his drive-through order taking function to a call center in Colorado Springs.

[Siggie]

That's sounds a little ridiculous. McDonalds doesn't need to outsource. 2.5 mins isn't fast enough for fast food? He's created more jobs. I wonder if it costs more to have the orders outsourced or if it's sped things up enough that he's making an increased profit. It says business increased by 15%, but doesn't say what outsourcing costs.

[clubbin714]

Outsourcing has been a tool used by companies throughout the ages. Few if any companies anymore keep completely full staffs to handle each and every task that the company needs done. The idea is to reap the efficiencies of specialization. No company can be good at all things. Each company is only good at certain things. Organizations do what they are good at, and handle those tasks that they are not good at to other organizations that are good at them.

[joint1]

outsourcing

i work in a hospital and they outsource everyone
but so far it sucks and a lot of people lost their jobs

[Anonymouse]

i work in a hospital and they outsource everyone
but so far it sucks and a lot of people lost their jobs

Oh no, outsourcing is bad, let's have socialism.

Oh shut up. How many more outsourcing threads are we going to have before we realize that the economically profane know nothing what they talk about?

[hyebruin]

outsourcing sucks! especially when it's taken to india!!! i called my credit card company and the guy was sooo ridiculously stupid and inept and just plain DUMB with his answers (i.e. "you have a good account! i suggest you keep your account with us, yes, please, one moment while i read the manual, yes, thank you for your patience, you have a very good account with us, please keep it" WTF?????

i started laffin at him and told him that this is so riduculous (not only can he not answer my question, but now he's givin me a pep talk about my account!!!) the moron was actually laffin with me!!!

[patlajan]

Ck I think you got us confused with your article. Because the outsourcing that's been debated lately is off shore outsourcing.

And hyebruin stop laughing at people. Karma's a xxxxx !
(get it, the Indians invented karma hint hint)

[patlajan]

Oh no, outsourcing is bad, let's have socialism.

Oh shut up. How many more outsourcing threads are we going to have before we realize that the economically profane know nothing what they talk about?

You're equally economicly profane with your sweeping generalities. Read past chapter 2 in those dumbed down economics books they give history majors.

[ckBejug]

Ck I think you got us confused with your article. Because the outsourcing that's been debated lately is off shore outsourcing.

And hyebruin stop laughing at people. Karma's a xxxxx !
(get it, the Indians invented karma hint hint)

All I said was outsourcing. If everyone dutifully read the article they'd know it wasn't an Indian taking their burger order. I just think it's funny to stand in New Jersey and have your McDonalds order be taken by someone in South Carolina.


That said, sometimes I have to try hard not to laugh when the Indian on the phone says 'Hi I'm Alice' (insert american sounding name here). Uhm, wow, you really had me fooled Grishna, now help me fix my printer!

[hyebruin]

And hyebruin stop laughing at people. Karma's a xxxxx !
(get it, the Indians invented karma hint hint)

haha; if you really knew and appreciated what karma was, you would know better than to imply that anyone 'invented' it!

i'm not laffin at people! relax! i'm laffin at their stupidity and ignorance