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Not Getting Enough Respect / Being Treated Wrong

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  • Not Getting Enough Respect / Being Treated Wrong

    This isn't a vent thread. This is a thread to talk about when you have been treated with disrespect.

    About a week ago, we had a customer come in. She told me we did minor work on her car, an oil change and brakes, and that less than 40 miles later, her engine overheated. We told her to tow the car here, and we'd pay for it. I was alone at work that day. No mananger.

    She brought it in, and we took a look at it, and we realized it was because of her radiator. The diagnostic test someone did for her said the same. She claims we left the radiator cap loose. We never touched it. However, the paperwork we gave her, said we "Topped All Fluids". Even though we didn't touch the radiator, it kind of seems like we must have, if we topped it off.

    That next day, she came in when I was off, and told my mananger I had an attitude when I spoke to her, and I wouldn't "understand where she came from." Get the fuuuuck out of here. I was nothing but nice. And fuck my manager. My uncle owns this shop, and nothing he says will do anything to my position. So complain all you want. And my uncle can't fire me, the reason this store is still up is because I'm here to run it for him. (Okay, that part was venting).

    Anyway, she blamed us. We had to rebuilt her engine. All she agreed to pay for was parts, which was $400. My manager look care of all this after, it was his customer anyways. So, today, we got the engine in the car, and we realized it wouldn't start. Not enough compression getting sent to it. Failed. We needed a new engine. Junkyard gave us a price of $600.

    I called the customer's boyfriend, who was in charge of all of this, and told him the following:

    "Sir, it seems like the engine isn't going to work as we planned. During the process, it looked like it would work fine, but the car isn't getting enough compression sent to the pistons - so it won't start. I was wondering if you would agree to pay $800, the price of a new engine, and we wouldn't charge you any additional labor."

    He ended up cussing at me, telling me we should've known about it earlier. He's a big black guy, by the way. So, then, he told me he was coming down in 15 minutes, and that he wanted to talk to me face-to-face with the mechanic. He honestly seemed like he was going to kill me over the phone.

    So, he came down, we spoke, then I asked if I could talk to him alone. I told him I understood what he was saying, and if he didn't hang up on me, and gave me a chance to talk, I was willing to compromise and pay the remaining $400 for the engine. He then calmed down, and realized he got mad without understanding me.

    My point is, the dude didn't give me a chance to explain. First of all, it's not OUR fault your car blew up. We're nice enough to take care of it, with OUR own money, to avoid a lawsuit, and yet, you won't pay for the engine. The guy then turned around and told me he wanted to buy rims for his other car, AFTER this car was ready. I was like, "Damn. Look how cool we could've handled it. But you and your girlfriend are assholes, and treated me like SHIT, this whole process."

    So, I feel like I get treated wrongly. It's not fair. I was trying to be nice, work things out, but I get yelled at me, cussed at, treated like shiiit.

  • #2
    Re: Not Getting Enough Respect / Being Treated Wrong

    Originally posted by One-Way
    This isn't a vent thread. This is a thread to talk about when you have been treated with disrespect.

    About a week ago, we had a customer come in. She told me we did minor work on her car, an oil change and brakes, and that less than 40 miles later, her engine overheated. We told her to tow the car here, and we'd pay for it. I was alone at work that day. No mananger.

    She brought it in, and we took a look at it, and we realized it was because of her radiator. The diagnostic test someone did for her said the same. She claims we left the radiator cap loose. We never touched it. However, the paperwork we gave her, said we "Topped All Fluids". Even though we didn't touch the radiator, it kind of seems like we must have, if we topped it off.

    That next day, she came in when I was off, and told my mananger I had an attitude when I spoke to her, and I wouldn't "understand where she came from." Get the fuuuuck out of here. I was nothing but nice. And fuck my manager. My uncle owns this shop, and nothing he says will do anything to my position. So complain all you want. And my uncle can't fire me, the reason this store is still up is because I'm here to run it for him. (Okay, that part was venting).

    Anyway, she blamed us. We had to rebuilt her engine. All she agreed to pay for was parts, which was $400. My manager look care of all this after, it was his customer anyways. So, today, we got the engine in the car, and we realized it wouldn't start. Not enough compression getting sent to it. Failed. We needed a new engine. Junkyard gave us a price of $600.

    I called the customer's boyfriend, who was in charge of all of this, and told him the following:

    "Sir, it seems like the engine isn't going to work as we planned. During the process, it looked like it would work fine, but the car isn't getting enough compression sent to the pistons - so it won't start. I was wondering if you would agree to pay $800, the price of a new engine, and we wouldn't charge you any additional labor."

    He ended up cussing at me, telling me we should've known about it earlier. He's a big black guy, by the way. So, then, he told me he was coming down in 15 minutes, and that he wanted to talk to me face-to-face with the mechanic. He honestly seemed like he was going to kill me over the phone.

    So, he came down, we spoke, then I asked if I could talk to him alone. I told him I understood what he was saying, and if he didn't hang up on me, and gave me a chance to talk, I was willing to compromise and pay the remaining $400 for the engine. He then calmed down, and realized he got mad without understanding me.

    My point is, the dude didn't give me a chance to explain. First of all, it's not OUR fault your car blew up. We're nice enough to take care of it, with OUR own money, to avoid a lawsuit, and yet, you won't pay for the engine. The guy then turned around and told me he wanted to buy rims for his other car, AFTER this car was ready. I was like, "Damn. Look how cool we could've handled it. But you and your girlfriend are assholes, and treated me like SHIT, this whole process."

    So, I feel like I get treated wrongly. It's not fair. I was trying to be nice, work things out, but I get yelled at me, cussed at, treated like shiiit.
    That sucks man.

    There's a quote from Teddy Roosevelt where he basically says "the more I'm come in contact with people, the more I like dogs".

    Hang in there.

    Comment


    • #3
      Re: Not Getting Enough Respect / Being Treated Wrong

      Sure sounds like a vent thread.

      Big black guy = criminal.
      Achkerov kute.

      Comment


      • #4
        Re: Not Getting Enough Respect / Being Treated Wrong

        Eh..xxxx you have to deal with while running your biz.

        Comment


        • #5
          Re: Not Getting Enough Respect / Being Treated Wrong

          Or your uncle's biz.

          Comment


          • #6
            Re: Not Getting Enough Respect / Being Treated Wrong

            That's better customer service than what I typically receive at most auto joints so they should be thankful imo. Remind me where your shop is when I get to LA in case I need anything. I'm a good customer! Keep in mind that if these ppl walk away satisfied then perhaps the business you'll gain will outweigh the costs, or if they still talk crap to their friends about the experience perhaps if their friends are like them you don't need/want their business anyway ...

            Comment


            • #7
              Re: Not Getting Enough Respect / Being Treated Wrong

              If it was my business, I'd tell them to get lost. Let them take me to court, we'd win. We didn't touch their radiator. Judge would go by the invoice. Stupid.

              Comment


              • #8
                Re: Not Getting Enough Respect / Being Treated Wrong

                I totally understand that black guy ... there are just far too many incompetent idiots desguised as "mechanics" so I can definitely understand why they would assume it's the shop's fault. Whether or not it was, I don't know obviously.

                Example: I had to take my old blazer to get smogged a few years ago. Went to the shop, guy hooked it up to the machine, I just went over to the office to take care of the paper work and came back and he says: "Sorry sir, your car has been registered as a gross polluter with the DMV". :O

                I'm like WTF? How the HELL can this be when I know the engine is in tip top shape and running like a champ? What sucks is that he starts to tell me how I might need to replace the harmonic balancer and this and that and how my engine probably needs a rebuild and they can get started on it right away. But before all that, I ask him and he shows me the smog report and it says the timing was 28 degrees off before top dead center. That was just about when I blew it. HOW THE F*** can the timing be off by 28 degrees ...

                Worst of all, the god damn moron had already transfered the results to the DMV. Of course it turned out that he had hooked up the timing sensor to cylinder 2 instead of cylinder 1 (wrong side of the block). ... I had already paid so I went and got the money back and had the truck smogged at a smog only station (had to) and after some back and forth and explaning, they passed it.

                I would have seriously punched his face if he had mentioned anything about the blinker fluid or the muffler bearings.
                Last edited by Sip; 10-30-2006, 11:23 PM.
                this post = teh win.

                Comment


                • #9
                  Re: Not Getting Enough Respect / Being Treated Wrong

                  I understand. But when it comes down to it, the only thing to go by, in this case, is the invoice. What does it say we did to the car? Oil change and front brakes. The car overheated 40 miles after it left. Well, did the lady not see that little arrow rising, and keep rising, for about 20 minutes? Is she that stupid?

                  Comment


                  • #10
                    Re: Not Getting Enough Respect / Being Treated Wrong

                    R-E-S-P-E-C-T
                    Find out what it means to me
                    R-E-S-P-E-C-T
                    Take care, TCB

                    Oh, sock it to me, sock it to me,
                    sock it to me, sock it to me
                    A little respect, sock it to me, sock it to me,
                    sock it to me, sock it to me
                    Whoa, babe, just a little bit, just a little bit...

                    Comment

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